We will repair, replace or refund an item if the customer is not completely satisfied with the recent purchase. Items can be returned up to one year from purchase date. A Return Authorization must be generated by us and must accompany your return.
A deduction from the return credits or refund amount is made in an amount equal to our standard return shipping rates in effect at time of purchase. If the return credit/refund is in an amount less than the applicable shipping cost, then the original pay method will be charged the difference.
We will refund or credit the value of the item and any taxes that were charged (except where an item is repaired and returned). Original shipping charges are nonrefundable unless the return is related to our error.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to a us screwing up.
All clearance items are sold "as is" and cannot be returned.
A Returns Authorization number is required for ALL purchases made by government agency or business customers; contact an assigned account manager or customer service representative.
Many products sold by us have manufacturer's warranties. For returns relating to matters covered by a manufacturer's warranty, contact the manufacturer directly or our Customer Service Department at 844.222.0808 to coordinate the repair or return of any such item.
The original packing slip should accompany all returns or the return must include the original order number associated with the return.